Support & Contact
Eilon Matok Barbershop App
🕐 Business Hours
| Sunday - Thursday |
09:00 - 19:00 |
| Friday |
09:00 - 14:00 |
| Saturday |
Closed |
❓ Frequently Asked Questions (FAQ)
How do I cancel an appointment?
Open the app → "My Appointments" → Select the appointment → Click "Cancel Appointment". Important: Cancel at least 2 hours before the appointment time.
I didn't receive the verification code via SMS
Make sure you entered the correct phone number. If the problem persists, try again after 5 minutes or contact us by phone.
I forgot my password
On the login screen, click "Forgot Password?" and enter your phone number. You will receive a verification code via SMS to reset your password.
How do I change my account details?
Open the app → "My Profile" → "Edit Profile" → Update details and save.
The app is not working / crashing
Try the following solutions:
- Close and reopen the app
- Make sure you have a stable internet connection
- Update the app to the latest version
- Restart your phone
- If the problem persists, contact us by phone or email
How do I delete my account?
Open the app → "My Profile" → "Settings" → "Delete Account". Note that this action is irreversible.
How do I get to the barbershop?
The barbershop is located at HaHamisha 21, Petah Tikva. Parking is available nearby. Accessible by public transportation.
What payment methods do you accept?
We accept cash, credit cards (Visa, Mastercard), and bank transfer (by prior arrangement).
🛠️ Technical Support
Experiencing technical issues? We're here to help!
How to Contact Support:
Information to Include in Your Request:
- Full name and phone number
- Description of the problem
- Device type (iPhone/Android)
- App version (found in "Settings" → "About")
- Screenshot of the issue (if relevant)
📱 Rate Us
Enjoying the app? We'd appreciate your rating:
Expected Response Time:
Phone: Immediate during business hours
Email: Within 24 hours
WhatsApp: Within 2 hours